Under the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, all pharmacy contractors are required to submit annual complaints report to the local Commissioning Team as soon as reasonably practicable after 31 March, marking the end of the reporting year.
We will be coming out to contractors shortly and we will share a CPE template that can be used to send in your annual complaints return 5
You may also use your own template, provided it includes all required information listed below.
Your annual report must include:
• The number of complaints received during the reporting period
• The number of complaints determined to be well‑founded
• The number of complaints referred to the Health Service Commissioner under the 1993 Act
Your annual report must also summarise:
• The subject matter of the complaints received
• Any matters of general importance arising from those complaints or from the way they were handled
• Any actions taken or planned to improve services as a result of the complaints
The annual report for the period 01 April