Wellbeing of Pharmacists and Pharmacy Staff


Key contacts of staff support and wellbeing

if you, a patient or member of your team need immediate support please call the Samaritans helpline below:

  • It is freely available 24/7 to support anybody in crisis.
  • Call on 116 123

If you are struggling, TALKWORKS is there to help.

TALKWORKS is there to help you feel better about life, and to help you feel like yourself again. Devon’s NHS Talking Therapies Service is for people aged 18+ across Devon (outside Plymouth which has its own service called Plymouth Talking Therapies). TALKWORKS offers support for a wide range of difficulties including: low mood, depression, anxiety, worry, stress, phobias, OCD (obsessive compulsive disorder), PTSD (post-traumatic stress disorder) and sleep difficulties.

TALKWORKS therapy is flexible and accessible, by offering a range of approaches and talking therapies to help get you back on track.

Treatment and support can be carried out in the form of 1-to-1 sessions with a therapist (available face-to-face at one of our bases across Devon, over the phone or by video call), wellbeing workshops, interactive group courses, online self-help (available 24 hours a day) and live text-based therapy (from 6am – 11pm, 7 days a week).


  • One-to-one sessions of CBT-based guided self-help
  • Supported, online CBT-based self-help programmes
  • Live text-based therapy
  • Wellbeing workshops and courses
  • Employment support


  • Cognitive Behavioural Therapy (one-to-one)
  • Counselling for Depression (one-to-one)
  • EMDR (one-to-one)
  • Prolonged Grief Disorder Therapy (one-to-one)
  • Mindfulness-based Cognitive Therapy (an interactive group course)
  • Mindfulness-based Stress Reduction (an interactive group course)

TALKWORKS is a free NHS service ready to help you today.  You can Self refer to Talkworks or contact them on 0300 555 3344.

Pharmacist Support is an independent organisation and access to their service is completely confidential. Visit their website https://pharmacistsupport.org/


Employee Assistance Programme

One Devon has opened up their Employee Assistance Programme to all members of the Primary Care in Devon which includes community pharmacy.

Whether you’re facing problems at work or at home, you can access impartial, confidential

advice from qualified counsellors for many different issues, including:

Anxiety | Bereavement | Stress | Depression | Workplace Issues | Trauma |Relationships | Finances | Family Difficulties

The telephone helpline is available 24/7, 365 days a year is completely confidential and free to anyone needing mental health support. To access the service,  call 03303 800658* (or 0800 023 9324 free from any standard UK landline or mobile phone)

A wide offering of resources is also available and includes downloadable self-help workbooks, debt advice and more. Visit vivup.co.uk

* Calls charged at local rates


Devon Wellbeing Hub – service and website now live

The website – www.devonwellbeinghub.nhs.uk – provides easy access to information about the Hub and contact details for accessing the service.

The Hub provides free, confidential support for individuals and teams in health, social care and the Police, throughout Devon who are struggling with any element of their wellbeing.

As key workers, you are all working incredibly hard and supporting others, but have you had the time to think about how you’re feeling during this time? Whether you’re anxious and overwhelmed, struggling to cope with the pressures of your job during the pandemic, or having difficulties in your home life, the Devon Wellbeing Hub is now here to help you.

Devon Wellbeing Hub is one of 40 NHS mental health and wellbeing hubs that have been set up across the country, funded by NHS England.

You may already have access to offers from your own employers, that’s okay, the Hub is an additional free resource, where anyone concerned about their wellbeing can come, unpick their needs and be supported to get to the right services quickly.

The Hub has two main offers, for individuals and for teams who are struggling:

Individual support

You may be struggling with the pressures of your job, family life or financial strains, or maybe you’ve noticed that you’re finding it tough to cope with the low mood and anxiety you’re experiencing. Whatever issues you’re facing, the Devon Wellbeing Hub is here to help you.  You will be offered a 1:1 telephone or video call appointment lasting for around 45 minutes. You’ll speak with a qualified and understanding clinician who’ll compassionately listen to your problems and needs, and together you’ll develop a Colleague Wellbeing Plan with your next steps. You may also be provided with further information on services and support available to you.

Devon Wellbeing Hub will then be able to refer to and signpost you to a wide range of services available to you across Devon, including services provided by your own employer, NHS and other statutory services, local third sector and charity service, nationally available offers to keyworkers and other support offers.

Team support

Have you noticed that your team energy is low, or that colleagues are collectively experiencing difficulties.  Managers are able to make a request for direct support for their team. Led by a clinical psychologist, a needs assessment will take place following the request.  Support will be tailored to the specific needs of each team and may include reflective practice, supervision and coping strategies to help improve the psychological wellbeing of the team.

If you are struggling with any aspect of your wellbeing at all, or you lead a team who would benefit from support, the Hub can help you today.

Get in touch

You can refer yourself or your team by phone or email.

The Hub can be contacted between 9am – 4.30pm Monday to Friday on 0300 303 5455 or via email at dpt.devonwellbeing@nhs.net.

There is a wealth of resources listed on the website too.